User Agreement

01About this Agreement and who you are contracting with

This User Agreement governs your access to and use of the websites, mobile sites, applications and booking platforms operated under the FlyTravio brand, including flytravio.com, flytravio.com/au and any successor or associated domain or app (together, the Platform).

The FlyTravio brand is operated by two separate companies. The company you contract with depends on the market edition of the Platform on which you make a Booking:

In this Agreement, FlyTravio, we, us and our mean the company that operates the edition of the Platform on which you make a Booking, as identified at checkout, on your booking confirmation and on your tax invoice. A Booking made on the India Platform is a contract with Fly Travio Pvt Ltd. A Booking made on the Australia Platform is a contract with FlyTravio Pty Ltd. Each company is responsible only for the edition of the Platform it operates and for the Bookings made on that edition.

You, your and User mean any person who accesses, browses or transacts on the Platform, whether as a registered Account holder or as a guest, and include every person on whose behalf you make a Booking.

By accessing the Platform, creating an Account, ticking an acceptance box, or completing a Booking, you confirm that you have read this Agreement, that you understand it, and that you agree to be bound by it. If you do not agree, you must not use the Platform.

This Agreement should be read together with our Privacy Policy, Cookie Policy, Cancellation and Refund Policy, and any terms published for an individual offer, product or promotion (Product Terms). Where a Product Term conflicts with this Agreement, the Product Term prevails for that product only. No Product Term reduces any right you have under a law that cannot be excluded by agreement.

1.1How the country-specific clauses work

Clauses marked India apply to the India Platform and to every User who contracts with Fly Travio Pvt Ltd. Clauses marked Australia apply to the Australia Platform and to every User who contracts with FlyTravio Pty Ltd. Unmarked clauses apply to everyone. If you are resident in one country and make a Booking on the other country's edition of the Platform, you contract with the company that operates that edition, but nothing in this Agreement excludes any consumer protection that the law of your country of residence applies to you and that cannot be excluded by agreement.

02Definitions and interpretation

Account means a registered User profile created on the Platform.

ACL or Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as applied by the laws of the Commonwealth and of each State and Territory of Australia.

Applicable Law means, for the India Platform, the laws of India; for the Australia Platform, the laws of the Commonwealth of Australia and the State of Victoria; and, in each case, any law of your country of residence that applies to you and cannot be excluded by agreement.

Australia Platform means flytravio.com/au and any page, app or checkout on which FlyTravio Pty Ltd is identified as the contracting party and prices are shown in Australian Dollars. India Platform means flytravio.com and any page, app or checkout on which Fly Travio Pvt Ltd is identified as the contracting party and prices are shown in Indian Rupees.

Booking means a reservation for a Travel Product requested by you and confirmed through the Platform.

Business Day means, for the India Platform, a day other than a Saturday, Sunday or public holiday in Goa, India; and, for the Australia Platform, a day other than a Saturday, Sunday or public holiday in Melbourne, Victoria.

Consumer Protection Act means the Consumer Protection Act, 2019 (India) and the rules made under it, including the Consumer Protection (E-Commerce) Rules, 2020 as amended from time to time (the E-Commerce Rules).

Convenience Fee means the fee we charge for our own booking service in facilitating a Booking, disclosed to you as a separate line before payment.

DGCA means the Directorate General of Civil Aviation, India, and CAR means a Civil Aviation Requirement issued by it.

DPDP Act means the Digital Personal Data Protection Act, 2023 (India) and the Digital Personal Data Protection Rules, 2025, as and when their provisions come into force.

IT Act means the Information Technology Act, 2000 (India) and the rules made under it, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the Intermediary Rules) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the SPDI Rules).

Payment Partner means any bank, card issuer, card network, payment aggregator, payment gateway, UPI application, wallet, buy-now-pay-later provider or other third party that processes, authenticates or settles a payment you make to us.

Personal Information means personal data as defined in the DPDP Act (or, until the relevant provisions of the DPDP Act commence, personal information and sensitive personal data or information as defined in the SPDI Rules) and personal information as defined in the Privacy Act 1988 (Cth), as the context requires.

Privacy Act means the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) in Schedule 1 to that Act.

Product Terms means the terms, fare rules, conditions of carriage, inclusions, exclusions and cancellation terms published for a specific Travel Product, offer or promotion.

Service Provider means any airline, bus operator, hotel or accommodation provider, transport company, tour operator, destination management company, insurer, consolidator, aggregator or other third party whose products or services are made available through the Platform.

Total Booking Value means the total amount payable for a Booking, comprising the base fare or rate, taxes, government and airport charges, carrier-imposed charges, the Convenience Fee and any ancillary charges you select, unless a specific offer defines it otherwise.

Travel Product means any flight, bus ticket, holiday package, accommodation, transfer, activity, ancillary service or other travel-related service offered on the Platform.

Interpretation. Headings are for convenience only. Words in the singular include the plural and vice versa. "Including" and similar words do not limit what precedes them. A reference to a law includes that law as amended, consolidated, re-enacted or replaced, and includes every rule, regulation, direction, guideline, standard or notification made under it. Where this Agreement refers to a legal provision that has been enacted but has not yet commenced, the reference applies from the day that provision commences. If a clause of this Agreement is more favourable to you than the minimum that a law requires, the clause applies.

03Our role

FlyTravio operates as an intermediary. We provide a technology platform that allows you to search, compare, select and book Travel Products supplied by Service Providers, and we provide the associated booking, payment-collection and customer-support services. We are not an airline, bus operator, hotel or carrier, and we do not own, operate or control any aircraft, vehicle or property.

When you make a Booking, the contract for the actual travel service is formed directly between you and the relevant Service Provider. That Service Provider is solely responsible for delivering the service, for its condition and safety, and for compliance with its own terms and with the laws that regulate it. We are responsible for the booking services we provide to you.

Your Booking is therefore subject to two sets of terms at once: this Agreement, and the Product Terms of the Service Provider. You are responsible for reading the Product Terms shown to you before completing a Booking. Where a Product Term is more restrictive than a term in this Agreement, the Product Term applies to the travel service itself. Product Terms never reduce the rights you have against us under this Agreement or under Applicable Law.

We take reasonable care in presenting information supplied to us by Service Providers and by content providers, but we do not independently verify every detail and we do not warrant that such information is complete, current or free of error. We correct errors promptly once we become aware of them.

04Eligibility and capacity

To make a Booking you must be at least 18 years of age and legally capable of entering into a binding contract. On the India Platform this means you are competent to contract under section 11 of the Indian Contract Act, 1872, having attained majority under the Indian Majority Act, 1875. On the Australia Platform this means you have attained the age of majority under the Age of Majority Act 1977 (Vic) or the equivalent law of your State or Territory.

If you are booking on behalf of another person, you confirm that you are authorised to do so, that you have provided that person with a copy of this Agreement, and that you accept responsibility for the accuracy of all details submitted and for payment in full.

Bookings that include a minor must be made by an adult who accepts responsibility for the minor's travel. Unaccompanied minor travel is subject entirely to the rules of the relevant Service Provider, and additional fees, documentation and advance notice may apply. We do not guarantee that a Service Provider will accept an unaccompanied minor Booking.

If you use the Platform on behalf of a company, travel agency or other organisation, you confirm that you have authority to bind that organisation. Travel agents and corporate customers who book under a separate written agreement with us are governed by that agreement to the extent of any inconsistency with this Agreement.

We may refuse service, close an Account, or cancel a Booking where we reasonably believe an eligibility requirement has not been met. Where we cancel a confirmed Booking for this reason, we will refund every amount you have paid to us for that Booking, less only any amount that a Service Provider has lawfully retained under Product Terms that were disclosed to you before payment.

05Accounts, security and verification

You may browse the Platform without registering, but certain features and offers require an Account.

You agree to provide accurate, current and complete information when registering, and to keep that information updated. You are responsible for maintaining the confidentiality of your login credentials and one-time passcodes (OTPs) and for all activity that occurs under your Account. You must not share an OTP with anyone, including a person claiming to be from FlyTravio: we will never ask you for an OTP, a full card number or a card security code by telephone, email or message.

We use a combination of passwords, OTPs sent to your registered mobile number or email address, device recognition and, where available, multi-factor authentication to protect your Account. We may require additional verification before we act on an instruction that changes your contact details, payment details or a Booking.

You must notify us immediately at customersupport.in@flytravio.com if you become aware of any unauthorised access to your Account. We will suspend access, help you secure the Account, and investigate. You will not be responsible for activity that occurs after you have notified us, or that results from a failure of our own security.

We may suspend or terminate an Account where we reasonably suspect fraud, misuse of offers, abuse of staff, repeated unjustified chargebacks, provision of false information, or a breach of this Agreement. We will tell you the reason, unless the law prevents us from doing so or telling you would prejudice an investigation, and we will give you an opportunity to respond through the complaints process in clause 28. Suspension does not cancel a confirmed Booking unless the Booking itself was obtained through the conduct concerned.

You may close your Account at any time by writing to customersupport.in@flytravio.com or by using the account-closure option in your Account settings. Closure does not cancel existing Bookings, and it does not affect obligations that arose before closure. When you close your Account we delete or de-identify your Personal Information in accordance with clause 21, subject to the records we must keep under tax, company, aviation-security and other laws.

06Electronic contracting, notices and records

You agree that this Agreement, every Booking, and every notice, confirmation, invoice, itinerary, ticket and communication relating to them may be made, given and stored electronically. Your acceptance of this Agreement by ticking a box, clicking a button labelled "I agree", "Book", "Pay" or similar, or by proceeding with a Booking, is a valid and binding acceptance, and has the same effect as a handwritten signature.

We keep an electronic record of each acceptance and each Booking, including the version of this Agreement that was in force, the date and time of acceptance, and the technical identifiers of the device and connection used. Those records, together with the booking reference, e-ticket, invoice and payment confirmation, are evidence of the contract between us and of the Booking, and may be produced in any proceeding.

An e-ticket, electronic voucher or booking reference is the record of your contract with the Service Provider. You are responsible for keeping it accessible for the duration of your journey and for presenting it, together with valid identification, where the Service Provider requires it.

We send notices to the email address and mobile number registered to your Account or entered for a Booking. It is your responsibility to keep those details accurate and to check them, including spam and promotions folders, throughout the period between Booking and travel. You may send us notices at the addresses in clause 32. A notice sent by email is taken to be received when it becomes capable of being retrieved at the recipient's electronic address, unless the sender receives a delivery-failure message.

Time references on the Platform are in Indian Standard Time for the India Platform and in Australian Eastern Standard Time or Australian Eastern Daylight Time, as applicable in Melbourne, for the Australia Platform, unless stated otherwise. Departure and arrival times shown in itineraries are always in the local time of the airport or terminal concerned.

07Searching, availability and pricing

Fares, rates and availability displayed on the Platform are drawn from Service Provider and content-provider systems and change continuously. A fare or rate displayed during a search is an indication only and is not a guaranteed offer until it is confirmed on the payment page. If a price changes between search and payment, we will show you the new price before you pay, and you may decide not to proceed.

We publish starting prices in the form "starting from" or "from". These reflect the lowest fare found for a route or product within a stated period, are available in limited quantity, apply to specific dates and classes, and may no longer be available at the time you search.

All prices are shown in Indian Rupees on the India Platform and in Australian Dollars on the Australia Platform unless stated otherwise. Currency conversion, where displayed, is indicative only, and the amount actually debited may differ due to the exchange rate and any charges applied by your card issuer or bank.

7.1Total price, before you pay

Before you confirm payment, we display a single total figure that includes the base fare or rate, all taxes, government and airport charges, carrier-imposed charges, mandatory fees and our Convenience Fee, so that nothing that you are required to pay is added after you have seen the price. Alongside the total we show a breakdown of its components, including the Convenience Fee as a separate line. Optional extras, such as seat selection, additional baggage, meals, travel insurance and flexible-fare add-ons, are shown separately, are never pre-selected, and are payable only if you actively choose them. Any charge that a Service Provider collects directly from you at the time of travel, such as a resort fee, city tax, security deposit or excess-baggage charge, is identified as such before you pay.

Where the Platform shows scarcity or time-limited messages, such as the number of seats remaining at a price or the time for which a held fare remains available, those messages reflect real inventory or offer data at the time they are shown. We do not use countdown timers, fabricated stock messages, pre-ticked boxes, guilt-based decline options, misleading interface design, hidden charges, or any other design practice intended to manipulate your decision.

7.2Pricing errors

Despite reasonable care, an obvious pricing or description error may occasionally appear on the Platform, whether caused by us, by a Service Provider or by a technical fault. Where a Booking has been made at a price that is manifestly incorrect, and that a reasonable person would have recognised as an error, we may cancel the Booking and refund every amount you have paid in full. We will contact you before doing so and, where possible, offer you the option to complete the Booking at the correct price. We are not obliged to honour a manifestly incorrect price. Nothing in this clause limits any right you have under Applicable Law.

7.3Convenience Fee

We charge a Convenience Fee for our own booking service. The amount is disclosed as a separate line before payment and varies by product, route and market. The Convenience Fee pays for the service of searching, comparing, booking, ticketing and supporting your Booking, which is fully performed when your Booking is confirmed. It is not a cancellation charge and is not a payment surcharge. The Convenience Fee is refundable in the circumstances set out in clause 15.2.

7.4Ranking, sponsored results and sort order

Unless you choose a different sort order, search results are ranked by the parameters described on the results page, which may include price, journey duration, number of stops, departure time, Service Provider ratings and availability. You can change the sort order at any time. Results that are shown because a Service Provider or advertiser has paid for placement are clearly labelled as sponsored. We do not manipulate search results in a way that misleads you or that reduces the relevance of the results to your search.

08Making a Booking

When you complete the checkout process and make payment you are making an offer to purchase the Travel Product on the terms displayed. A Booking is confirmed, and the contract for the Travel Product is formed, only when we have received payment in full and have issued a confirmation containing a booking reference, PNR, ticket number or voucher number. An on-screen acknowledgement, an order number, a payment debit, or a pending-status message does not by itself constitute a confirmed Booking.

You are responsible for checking your confirmation immediately on receipt and for telling us within 24 hours if any detail is incorrect. Passenger names must match the government-issued photo identification or passport that will be presented at travel. Airlines and operators generally do not permit name changes, and corrections after ticketing may require cancellation and rebooking at your cost. Where the Product Terms of the Service Provider allow a correction free of charge, including a correction of a spelling error in the same person's name notified within 24 hours of booking where the airline's rules or the DGCA's requirements provide for it, we will pass that benefit on to you and will not charge our own fee for arranging it. Where a correction is needed because of our error, we will arrange it at no cost to you.

Your confirmation, e-ticket and tax invoice are sent to the email address entered for the Booking and are available in your Account. We recommend that you carry a printed or offline copy when you travel.

09Payment, payment gateways and payment security

We accept the payment methods displayed at checkout for the edition of the Platform you are using. Payments are processed by licensed third-party Payment Partners, and your use of a Payment Partner's service is also subject to that Payment Partner's terms and privacy policy, which are shown or linked at the point of payment.

You confirm that any payment instrument you use belongs to you or that you are authorised to use it, and that the billing details you enter are accurate. You authorise us and our Payment Partners to charge the Total Booking Value to that instrument once, at the time of Booking, and to charge any further amount only where you have separately authorised it (for example, a change fee that you have agreed to) or where this Agreement expressly allows it.

We do not store your full card number, card expiry date or card security code on our systems. Card details are entered on pages served by, or tokenised by, our Payment Partners, who are certified to the Payment Card Industry Data Security Standard (PCI DSS). Where you choose to save a card for future use, what is saved is a token issued by the card network or Payment Partner, together with the last four digits of the card number and the issuing bank's name, and you may delete a saved card at any time in your Account.

Payments are authenticated using the method required by your card issuer or bank, which will normally include a one-time passcode, an in-app approval, biometric confirmation or another second factor. A payment that fails authentication is not completed and no Booking is made.

You are responsible for any bank charges, foreign-transaction fees, cash-advance or instalment charges levied by your issuer, and any currency-conversion costs applied by your bank or card network. These are outside our control and are not refundable by us.

If a payment is reversed, charged back or fails after a Booking has been confirmed, and the reversal is not the result of our error or of a right you have under Applicable Law, we may cancel the Booking after giving you notice and a reasonable opportunity to make payment by another method, and we may recover any amount that remains owing to us, including amounts we have already paid to a Service Provider on your behalf.

9.1Fraud prevention and verification

To protect you and other customers against payment fraud, we and our Payment Partners screen transactions using automated risk tools. Where a transaction is flagged we may ask you, before releasing a ticket or voucher, to verify your identity or your authority to use the payment instrument, for example by providing a copy of a government-issued photo identification document or of the front of the card with all but the last four digits obscured. We may decline or cancel a Booking, and refund the amount paid, where verification is not completed within the time we specify or is unsatisfactory. Documents supplied for verification are used only for that purpose and are deleted once verification is complete, in accordance with clause 21.

Any fraud-screening decision that has a significant effect on you, such as the cancellation of a Booking, is reviewed by a person before it is final, and you may ask us to reconsider it through the complaints process in clause 28.

9.4Payment disputes and our cooperation

Whatever payment method you use, if you dispute a charge please contact us first. We will review the Booking record and respond under clause 28. Where a charge was made in error, or where you are entitled to a refund under Applicable Law or this Agreement, we will refund it without your having to raise a chargeback. Where a chargeback is raised and is upheld for a Booking that was validly made and used, or that was cancelled under fare rules that were disclosed to you before payment, we may recover the amount lawfully owed to us. We will never pursue you for an amount that Applicable Law entitles you to keep.

10Offers, coupons and promotional discounts

Offers made available on the Platform are subject to the Product Terms published alongside each offer and to the following general conditions. Offer terms are published in full before you apply the offer, and the discount you will receive is shown on the payment page before you pay.

Unless expressly stated, only one offer may be applied to a Booking. Offers cannot be combined with each other, with bank promotions, or with any other discount. Where a Booking qualifies for more than one offer, the offer giving the higher saving is applied automatically.

Minimum booking value thresholds refer to the total fare payable for all passengers in a single transaction, comprising base fare, taxes and carrier charges, and exclude the Convenience Fee, ancillary purchases, wallet credit and voucher redemptions, unless the specific offer states otherwise.

Discounts apply to the Booking as a whole and not to each passenger, unless expressly stated.

Offers are valid for a limited period and while promotional inventory lasts. Where an offer is limited in quantity or time, the offer terms state the limit. We may withdraw, suspend, modify or extend any offer at any time for future Bookings. Changes do not affect Bookings already confirmed under the offer.

Bank and card offers are provided in partnership with the issuing bank or card network. Eligibility, the form in which the discount or cashback is delivered, and the time it takes to reach your account are governed by the bank's or network's terms, which are shown with the offer.

Where a Booking is cancelled in full, the discount lapses. Where a Booking is cancelled in part and the remaining value falls below the qualifying threshold, the discount amount attributable to the cancelled part may be deducted from the refund. The way in which a discount is recalculated on partial cancellation is explained in the offer terms.

Offers are personal to you, are not transferable, and cannot be exchanged for cash or credit. We may cancel a Booking, withdraw a discount, or recover an amount already discounted where we reasonably believe an offer has been obtained or used improperly, including through duplicate accounts, false information, automated booking, or systematic booking and cancellation. We will tell you the reason and you may respond under clause 28.

11Flight Bookings

11.1Fare rules

Every air fare carries rules set by the airline covering changes, cancellations, refunds, baggage, seat allocation and validity. These rules are set by the airline, not by us, and they vary between fare classes on the same flight. The fare rules that apply to your fare are displayed before you pay and are repeated on your confirmation. Charges for optional services that an airline offers on an opt-in basis, such as preferred seating, meals, additional baggage or lounge access, are shown before you select them and are never added without your choosing them.

11.2Schedule changes and cancellations by the airline

Airlines change schedules and cancel flights. Where we are notified of a change, we will pass it on without delay to the contact details held on the Booking. We are not responsible for a change or cancellation made by an airline, and we cannot guarantee that we will receive advance notice of one; you should also check the airline's own notifications and reconfirm your flight times before travel.

Where an airline cancels or significantly reschedules a flight, your entitlement to a refund, rerouting, care or compensation is determined by the airline's conditions of carriage and by the law applicable to that flight, as summarised in clauses 11.6 and 11.7. We will assist you in presenting a claim to the airline and will pass on to you, in full and without deduction, every amount that the airline releases to us for your Booking.

11.3Check-in, boarding and no-show

You are responsible for checking in within the airline's stated window, for meeting the airline's baggage rules, and for arriving at the airport with sufficient time. Recommended reporting times vary by airport and route and are shown on your e-ticket.

If you fail to travel on a booked sector, the airline may treat the remaining sectors of the itinerary as cancelled. No-show charges, and the loss of onward or return sectors, are determined by the airline's fare rules. Even where a fare is described as non-refundable, statutory taxes and government or airport charges that the airline did not have to pay because you did not travel may be refundable under the law summarised in clauses 11.6 and 11.7, and we will claim them for you on request.

11.4Connecting flights booked separately

Where an itinerary combines separately ticketed flights, each ticket is an independent contract. If a delay on one ticket causes you to miss a flight on another, the airlines are generally under no obligation to reaccommodate you or to refund the missed sector. Where the Platform combines separate tickets into one itinerary we tell you so before you pay. We recommend allowing generous connection time and considering travel insurance.

11.5Special assistance, accessibility and ancillaries

Requests for wheelchair assistance, medical clearance, special meals, infant equipment, oversized baggage or the carriage of animals must be made with the airline and are subject to its approval, capacity and charges. A request recorded on a Booking is a request only and is not confirmation that the airline has accepted it. We will pass every request on promptly and will tell you the airline's response as soon as we receive it. Airlines serving India must provide assistance to persons with disability and persons with reduced mobility in accordance with the DGCA's Civil Aviation Requirements on the carriage of such persons and the Rights of Persons with Disabilities Act, 2016; airlines serving Australia are subject to the Disability Discrimination Act 1992 (Cth) and the Disability Standards for Accessible Public Transport. If you need help using the Platform because of a disability, contact us at the addresses in clause 32 and we will assist you to make your Booking by another channel at no additional cost.

12Bus Bookings

Bus tickets booked through flytravio.com are supplied by independent bus operators and state road transport undertakings. Boarding points, departure times, vehicle type, seating configuration and amenities are set and controlled by the operator and may change; we pass on every change of which we are notified.

Delays, breakdowns, route diversions, changes of boarding point, and the conduct of operator staff are the responsibility of the operator. We will assist in raising a complaint with the operator, and we will pass on to you any refund or compensation the operator releases, but we do not control operator performance.

Cancellation charges and refund timelines for bus tickets are set by the operator and are displayed before payment. Some operator fares are non-refundable, and this is stated before you pay.

You must carry valid photo identification along with your ticket and must reach the boarding point at the stated time. Operators are generally not obliged to wait.

13Holiday packages and accommodation

Where we offer a package combining travel and accommodation, the inclusions, exclusions, itinerary, payment schedule and cancellation terms applicable to that package are published with the package and prevail over the general terms in this Agreement to the extent of any conflict. Where the package is assembled by a tour operator or destination management company, that company is the Service Provider for the package and its terms apply to it. Where we assemble the package ourselves and are identified on your invoice as its supplier, we are responsible for the package as described in clauses 3.1 and 3.2.

Star ratings, property descriptions, images and amenity lists are supplied by the Service Provider or by third-party content providers. Images are indicative. Ratings are assigned under local conventions and are not comparable across countries.

Special requests such as adjoining rooms, early check-in, late check-out, bed configuration, floor preference or a view are passed to the property but are not guaranteed unless the property confirms them in writing.

Local taxes, resort fees, city levies, security deposits and similar charges may be payable directly at the property and are not included in the amount paid to us unless expressly stated. Where we know that such a charge applies, we tell you before you pay.

Where a property is unable to honour a confirmed reservation, the Service Provider will offer accommodation of an equivalent or higher standard at no additional cost, or a full refund of the unused nights. We will help you obtain that remedy and, where the property's failure was caused by our error, we will arrange and pay for the alternative ourselves.

14Travel insurance

We recommend that you consider whether travel insurance is appropriate for your journey, including cover for cancellation, medical expenses, baggage and missed connections. Where a travel insurance product is offered on the Platform, it is issued by a licensed insurer under the insurer's own policy wording, and the contract of insurance is between you and the insurer. We are not the insurer, we do not underwrite any risk, and we do not decide claims. Any claim, complaint or question about the policy must be directed to the insurer using the contact details in the policy documents. Insurance is always optional, is never pre-selected, and its price is shown separately before you choose it.

16Travel documents, visas and health requirements

You are solely responsible for holding valid travel documentation for your entire journey, including passports, visas, transit visas, electronic travel authorisations, permits, identity documents, and any health, vaccination or biosecurity declaration required by a destination or transit country.

Requirements differ by nationality, by residence, by route and by the specific airports used, and they change frequently. Information presented on the Platform about documentation is drawn from third-party sources, is general guidance only, and must not be relied on as a substitute for checking with the relevant embassy, consulate, high commission or official government source, such as the Bureau of Immigration and the Ministry of External Affairs for India, and the Department of Home Affairs for Australia.

Most countries require a passport valid for at least six months beyond the date of entry, and some require blank pages, onward tickets or proof of funds. Travellers to Australia generally require a visa or electronic travel authorisation before boarding, and travellers to India generally require a visa or e-Visa issued before travel unless they hold an exemption.

Airlines are required by law to transmit advance passenger information and passenger name record data to border, customs and security authorities of the countries you fly to, from and over. By making a Booking you acknowledge that the airline and, where a law requires it, we will disclose the information those authorities require.

We are not liable for any loss, cost or inconvenience arising from denied boarding, refused entry, deportation or missed travel caused by inadequate or incorrect documentation that you were responsible for holding, and no refund will be due from us in those circumstances beyond any amount the Service Provider's fare rules or Applicable Law provide. Where a documentation problem results from incorrect information that we provided to you in response to a specific request, we are responsible to the extent Applicable Law provides.

17Your obligations and the rules of the Platform

This clause sets out the rules and regulations for use of the Platform. You agree that you will not:

• use the Platform for any unlawful purpose, or in breach of any applicable law or regulation
• make a speculative, false or fraudulent Booking, or a Booking in anticipation of demand
• use any automated system, robot, scraper, spider or similar tool to access, copy, monitor or extract data from the Platform, or to make or hold Bookings
• attempt to gain unauthorised access to the Platform, to any Account, or to any system or network connected to the Platform, or test the vulnerability of the Platform without our written permission
• introduce any virus, malicious code or harmful component
• copy, reproduce, republish, frame, mirror, or create a derivative work from any part of the Platform without our written permission
• resell, redistribute or commercially exploit any content, fare data or inventory obtained from the Platform
• interfere with the proper working of the Platform, or impose an unreasonable load on our infrastructure
• impersonate any person, or misrepresent your affiliation with any person or organisation
• use another person's payment instrument or identity documents without authority
• abuse, threaten or harass our staff or the staff of any Service Provider
• post, upload or share any content that is unlawful, defamatory, obscene, pornographic, paedophilic, invasive of another person's privacy, hateful, harassing, threatening, misleading, infringing of intellectual property, or harmful to a child
• post or share content that is false and is published with intent to mislead, deceive or harass, or synthetically generated audio, image or video content presented as real without a clear label

We may suspend access, remove content, cancel Bookings and take legal action in response to a breach of this clause. We will act proportionately, and where practicable we will tell you what we have done and why, and you may respond through the process in clause 28.

18User generated content and reviews

Where the Platform allows you to submit a review, rating, photograph, comment or other material, you remain the owner of that material, and you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt, publish, translate and display it on the Platform and in our marketing, for as long as it remains published, and to keep a copy for record-keeping and legal purposes after it is removed. You may ask us to remove material you have submitted at any time, and we will do so within a reasonable time unless a law requires us to keep it.

You confirm that any material you submit is your own, that it is accurate, that it reflects your genuine experience of the Travel Product, that it does not infringe the rights of any third party, and that it is not unlawful, defamatory, obscene, misleading, discriminatory or abusive.

We only invite reviews from Users who have completed a Booking for the Travel Product concerned, we do not publish reviews that we know to be paid for or written by a person with an undisclosed connection to the Service Provider, and we do not edit a review in a way that changes its meaning. We may moderate, decline to publish or remove any submission that breaches clause 17 or this clause, and we are not obliged to publish anything you submit. Where a review is removed for a reason other than a legal requirement, we tell the author why.

Reviews reflect the views of the individual who wrote them and not the views of FlyTravio. Where an image or video you submit has been generated or materially altered using artificial intelligence, you must tell us when you submit it and we will label it.

19Intellectual property

The Platform and its content, including text, layout, design, graphics, logos, icons, images, software, databases and compilations, are owned by or licensed to FlyTravio and are protected by copyright, trade mark and other intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999 in India, and the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth) in Australia.

The FlyTravio name, logo and associated marks are our property. You may not use them without our prior written consent.

You are granted a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform for the purpose of searching for and booking Travel Products for yourself or for persons on whose behalf you are authorised to act. All other rights are reserved.

Marks belonging to Service Providers appear on the Platform for identification purposes only and remain the property of their respective owners. If you believe that content on the Platform infringes your intellectual property rights, write to the Grievance Officer or the complaints contact in clause 32 with details of the content and of your rights, and we will respond in accordance with Applicable Law.

20Third-party links and content

The Platform may contain links to websites operated by third parties, including Service Providers, Payment Partners, insurers and government agencies. We provide those links for convenience. We do not control, endorse or accept responsibility for the content, products, services, security or privacy practices of any linked site, and your use of a linked site is subject to that site's own terms. This clause does not exclude our responsibility for content that we have chosen to display on the Platform or for the services we ourselves provide.

22Disclaimers

Subject to clauses 24 and 25, and to the extent permitted by Applicable Law, the Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Platform or the servers that make it available are free of harmful components. We do, however, take reasonable care and skill in operating the Platform, and we remain responsible for the booking services we provide.

We do not warrant the accuracy, completeness or currency of content supplied to us by Service Providers or by third-party content providers, including fares, availability, schedules, descriptions, images, amenity lists and ratings, but we correct errors of which we become aware and we do not knowingly publish content that is misleading.

We may suspend access to the Platform, in whole or in part, for maintenance, upgrades or operational reasons. We give advance notice on the Platform where practicable, and a suspension does not affect a confirmed Booking or your ability to contact us about it by the channels in clause 32.

23Limitation of liability

This clause applies subject always to clauses 24 and 25, and only to the extent that Applicable Law permits a liability to be excluded or limited. It does not exclude or limit any right or remedy that Applicable Law gives you and that cannot be excluded or limited by agreement.

We are not liable for the acts, omissions, defaults, negligence, insolvency or performance of any Service Provider, or for any injury, death, loss, damage, delay or inconvenience arising from the provision or non-provision of a travel service by a Service Provider, except to the extent that the loss was caused by our own negligence, our own breach of this Agreement, or our failure to comply with a guarantee, duty or standard that Applicable Law imposes on us.

We are not liable for loss that was not reasonably foreseeable at the time you made the Booking. Where you use the Platform for the purposes of a business, and not as a consumer, we are also not liable for loss of profit, revenue, business, opportunity, data or goodwill, however arising.

Where we are liable to you in connection with a Booking, our total liability for all claims arising from that Booking is limited to the Total Booking Value that you paid to us for it. This limit does not apply to liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a breach of a consumer guarantee under the Australian Consumer Law in respect of services of a kind ordinarily acquired for personal, domestic or household use, or for loss caused by our wilful misconduct.

Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a breach of a privacy or data-protection law that cannot be excluded, or for any other liability that cannot lawfully be excluded or limited.

24Consumer rights in India

25Consumer rights in Australia

26Indemnity

You agree to compensate FlyTravio, its directors, officers, employees and agents for any loss, liability, cost or expense, including reasonable legal costs, that we suffer as a direct result of your fraudulent or unlawful use of the Platform, your making of a Booking with a payment instrument or identity that you were not authorised to use, or your breach of clause 17 or clause 18. This indemnity does not apply to the extent that the loss was caused or contributed to by our negligence, our breach of this Agreement or our failure to comply with Applicable Law, and it does not apply to a claim that you are entitled to bring against us under Applicable Law. We will take reasonable steps to mitigate any loss for which we seek to be compensated.

27Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control, including act of God, natural disaster, extreme weather, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, riot, strike or industrial action not involving our own staff, government order, border closure, airspace restriction, airport closure, air-traffic-control decision, failure of telecommunications or power supply not caused by us, cyber attack despite reasonable security measures, or the insolvency or withdrawal of a Service Provider.

Where such an event affects a Booking, we will tell you as soon as practicable, we will assist you in recovering what is recoverable from the Service Provider, and we will pass on in full every amount the Service Provider releases, but we are not obliged to refund from our own funds amounts that the Service Provider does not release. Where the event makes it impossible for us to provide a booking service for which you have paid the Convenience Fee and the Booking is not made, we refund the Convenience Fee. This clause does not affect any right you have under the DGCA requirements, the Australian Consumer Law or any other Applicable Law against a Service Provider or against us.

28Grievance redressal and complaints

We aim to resolve complaints quickly and fairly. Whichever edition of the Platform you use, please quote your booking reference, tell us what went wrong and what outcome you are seeking, and give us the contact details at which you would like to hear from us. We keep a record of every complaint, we do not charge for handling a complaint, and making a complaint never affects a confirmed Booking.

29Governing law and dispute resolution

Before commencing proceedings, both of us will attempt in good faith to resolve any dispute through the process in clause 28. Nothing in this clause prevents either of us from seeking urgent interim relief from a court, and nothing in it limits the time within which you may bring a claim or requires you to bring a claim in a forum other than one that Applicable Law makes available to you.

If you are resident in one country and make a Booking on the other country's edition of the Platform, the law and forum stated for that edition apply to the contract, but the mandatory consumer protections of your country of residence that apply to you continue to apply and may be enforced in the forums those laws provide.

30Changes to this Agreement

We may amend this Agreement by publishing a revised version on the Platform with a new effective date, for example to reflect a change in the law, in our products or in the way the Platform works. Where a change is material, we will give registered Users at least 14 days' notice by email or Account notification before it takes effect, and we will highlight what has changed. If you do not agree to a material change you may close your Account before the change takes effect, without charge.

A change applies only to Bookings made after its effective date. The version of this Agreement in force at the time you made a Booking continues to govern that Booking, and we do not change the price, the fare rules or the material terms of a confirmed Booking without your agreement, except where a change is required by law or by a Service Provider and you are given the rights described in clauses 11, 12 and 13.

Continued use of the Platform to make a new Booking after the effective date of a change constitutes acceptance of the revised Agreement for that Booking. Previous versions of this Agreement are archived, and we will provide you with the version that applied to a Booking on request.

31General

Severability. If any provision of this Agreement is held to be invalid, unfair or unenforceable, that provision is severed to the extent necessary and the remainder continues in full force.

Waiver. A failure by either of us to enforce a provision does not waive the right to enforce it later. A waiver is effective only if it is in writing.

Assignment. Neither of us may assign or transfer rights under this Agreement without the other's consent, which must not be unreasonably withheld, except that we may transfer this Agreement and your Bookings to a related company or to a successor to our business on giving you notice, provided that the transfer does not reduce your rights or the service you receive.

Entire agreement. This Agreement, together with the Privacy Policy, the Cookie Policy, the Cancellation and Refund Policy and the Product Terms applicable to a Booking, constitutes the entire agreement between you and us in relation to the Platform and that Booking, and replaces any prior understanding on the same subject. This does not exclude liability for any statement made fraudulently, for conduct that Applicable Law makes actionable, or for any specific representation we make to you in writing in response to a request about a Booking.

Relationship. Nothing in this Agreement creates a partnership, joint venture or employment relationship between you and us. Where we act as agent, we act as agent for the Service Provider for the purpose of making the Booking, and not as your agent.

Third parties. Except for Service Providers and Payment Partners to the extent that a clause expressly refers to them, no person other than you and us has any right to enforce this Agreement.

Language. This Agreement is drafted in English. Any translation is provided for convenience and the English version prevails in the event of inconsistency, except where the law of your country requires otherwise.

Survival. Clauses 6, 15, 17, 18, 19, 21, 23, 24, 25, 26, 28, 29 and 31 survive the termination of this Agreement or the closure of your Account.

32Contact and legal entity details

SSchedule — Laws and regulators referred to in this Agreement

This Schedule lists, for reference, the principal laws and regulators referred to in this Agreement for each market. It is a guide only; each reference includes the law as amended and the rules, regulations, directions and guidelines made under it, and the Agreement applies a law only from the date on which its provisions are in force.